Frequently Asked Questions

Everything you need to know about getting your perfect shade.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

Can I return the product if the color isn't right?

Yes, we offer a 30-day satisfaction guarantee. If the shade isn't a perfect match, contact our support team and we will help you with an exchange or a full refund.

Are your hair color products safe for sensitive skin?

Our formulas are designed to be gentle and are free from harsh chemicals like ammonia and parabens. However, we always recommend performing a patch test 48 hours before full application.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.

How do I track my order?

Once your order ships, you will receive an automated email containing your tracking link. You can also log into your account on our website to view your order history and real-time status.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer international shipping to more countries in the near future.